Hi Rosemarie!

Thank you for taking the time to share your honest feedback about OS-01 HAIR — we genuinely appreciate you giving our product a try, and we completely understand your uncertainty about the results.

We know how important it is to feel confident that the products you're investing in are making a real difference, and we're sorry you're not yet convinced that OS-01 HAIR is working for you. Hair growth and scalp health improvements can be subtle and take time to become noticeable, which can make it challenging to assess progress, especially in the early stages.

In OneSkin's clinical studies, participants using OS-01 HAIR saw improvements in hair density, thickness, and overall scalp health, with many noticing changes around the 3-month mark of consistent use. Hair follicles naturally have longer growth cycles than facial skin, so the cellular improvements that the OS-01 Peptide creates often take a bit more time to translate into visible results.

A few things that can help maximize effectiveness include applying OS-01 HAIR directly to a clean, dry scalp (rather than just the hair strands), massaging it in gently to ensure good absorption, and using it consistently as part of your routine. Some people find it helpful to take progress photos or notes about texture and fullness, since day-to-day changes can be hard to notice.

That said, we completely understand that every person's hair and scalp respond differently, and we want you to feel confident in your experience with our products. We'd love to connect with you personally to better understand your routine and see if there are ways we can help optimize your results. Please feel free to reach out to support@oneskin.co — we're here to help!

Thank you for choosing OneSkin and for your honest feedback, Rosemarie!

Hi Jennifer!

Thank you so much for your review and for taking the time to share such specific, helpful feedback! We're really glad to hear that you're liking the product itself — that means the world to us.

We completely understand your frustration with the bottle design, especially as someone who travels frequently. Maintaining your skincare routine on the go is so important — which is why we've developed a full range of TSA-friendly travel sizes designed to fit seamlessly into your carry-on. We'd love for you to check out our Travel Collection at oneskin.co/collections/travel, which includes travel-sized versions of our most popular products, all under the 3.4-ounce TSA limit. That way you never have to skip a day of your routine, no matter where life takes you!

As for getting every last drop out of the bottle — we hear you, and we never want you to waste a single drop of product you've paid for! In the meantime, here are a few tips that can help:

• Tilt or tip the bottle: When the product level gets low, try tilting the bottle at an angle before drawing up the dropper. This pools the remaining product toward the tip so the dropper can reach it more easily.
• Tip the bottle upside down: Let it rest inverted for a minute before use so gravity does the work and brings the remaining formula down to the dropper opening.
• Use a small spatula or cotton swab: Once the dropper truly can't reach anymore, unscrew the top and use a clean spatula or cotton swab to scoop out any remaining product along the sides and bottom of the bottle. Nothing goes to waste!

Your feedback about improving the dropper length is incredibly valuable to us and is exactly the kind of real-world insight that helps us refine our packaging design. We want the experience of using our products to be as seamless and effective as the results themselves.

Thank you for sticking with the product despite these packaging challenges, and for sharing such thoughtful, detailed feedback with us. It genuinely helps us improve!