Hi Barbara,

Thank you for taking the time to share your honest experience with OS-01 BODY MOISTURIZER — we genuinely appreciate your candid feedback, and "so-so" definitely isn't the experience we're aiming to give you.

We completely understand that feeling of wanting more from a product, especially when you're being consistent with twice-daily use. Body skin actually presents unique challenges compared to facial skin — it's often thicker, exposed to more environmental stressors, and can take longer to show visible changes. OS-01 BODY is formulated to work at the cellular level, targeting senescent cells that contribute to skin thinning, dryness, and loss of firmness over time. That kind of deep, foundational change often builds gradually, and many customers find that the improvements become more noticeable as they continue using it consistently.

We know social media can sometimes set expectations that feel hard to match in real life. What we can share is that in our clinical studies, participants using OS-01 BODY showed measurable improvements in skin thickness, hydration, and barrier function — but those changes developed over weeks and months, not days.

Your feedback about the product feeling "nice, but not great" is incredibly valuable to us. Sometimes small adjustments to application — like using it on slightly damp skin to boost absorption, or focusing on areas where you most want to see improvement — can help you get more from the formula.

We'd love to help you optimize your routine to see if we can move that experience from "so-so" to something that feels genuinely worthwhile. Please feel free to reach out to our team at support@oneskin.co if you'd like personalized guidance.

Thank you for sticking with OneSkin and for sharing such helpful, honest feedback with us!