Hi Corey,

Thank you for being honest with us — we genuinely appreciate it, and feedback like yours helps us show up better for every customer.

We completely understand that "works ok" isn't the experience we're aiming to give you, and we believe there's more in store. OS-01 FACE and OS-01 EYE are designed to work at the cellular level — targeting the senescent cells that quietly drive skin thinning, loss of firmness, and dehydration over time. That kind of deep, lasting change builds gradually, and many customers find that the results really start to compound the longer they stay consistent.

The science behind the Best Sellers Set is genuinely exciting: in our 12-week clinical study, 96% of participants showed improvement in firmness with OS-01 FACE, and 88% showed improvement in hydration with OS-01 EYE. Those numbers give us a lot of confidence that meaningful results are within reach for you too — it's often just a matter of giving the formula the time it needs to do its best work.

We'd love to connect with you personally and make sure your routine is set up for success. Sometimes small adjustments — application technique, layering, or timing — can make a real difference in how quickly you start to see and feel the changes. Please reach out to us at support@oneskin.co and our team will be happy to walk through everything with you.

We're rooting for you, Corey — the best results may still be just around the corner!

Hi Nathalie!

Thank you so much for your wonderful 4-star feedback about OS-01 FACE Refill Pouch! We're absolutely thrilled to hear that your aesthetician has noticed such a significant improvement in your skin's hydration levels after months of consistent use - that professional observation about your skin being much less dehydrated is exactly what gets us so excited about our science-backed OS-01 Peptide working at the cellular level!

We love that you're experiencing those meaningful changes that are being recognized by a skincare professional! Your aesthetician's observation about the dramatic difference in your hydration levels really shows how our carefully crafted formula is working to strengthen your skin barrier and improve moisture retention over time. The fact that this improvement is noticeable to someone who regularly evaluates skin condition is such a testament to the real progress you're making with consistent use.

Your honest perspective about not being able to see the changes yourself while getting that professional confirmation really shows how skincare improvements often happen gradually and can be more apparent to trained eyes! We completely understand that when you're looking at your skin every day, those positive changes can be subtle and build over time. Having that external validation from your aesthetician about the reduced dehydration is such valuable feedback about how OS-01 FACE is delivering results.

We're also so glad you've found a routine that works well for you by incorporating OS-01 FACE with your other skincare products! Your approach of layering it with your DNA repair serum and following with appropriate moisturizers shows such thoughtful consideration for creating a comprehensive skincare routine that addresses multiple concerns while allowing each product to do its best work.

Stories like yours about getting that professional confirmation of improved hydration levels are exactly why we're so passionate about what we do! Your commitment to consistent use over months and the patience to let the formula work really demonstrates the confidence you're building in the OS-01 experience.

Thank you for taking the time to share such detailed and encouraging feedback about your experience - your 4-star review truly means the world to all of us at OneSkin!