Hi Kerry!

Thank you so much for taking the time to share your honest feedback about OS-01 LIP MASK — we genuinely appreciate it, and we're really sorry to hear that it left your lips feeling more dry and cracked than before. That's absolutely not the result we want for our customers, and we completely understand your frustration.

We want you to know that your experience is concerning to us because OS-01 LIP MASK was specifically formulated to provide deep overnight hydration and repair for lips. The fact that it had the opposite effect suggests something may not have been right with your specific experience, whether it's an individual sensitivity, application method, or potentially even a product quality issue.

A couple of things that might be helpful to consider: some customers find that if they apply too thick of a layer initially, it can sometimes cause an adjustment period where lips feel different for the first few uses. Also, because OS-01 LIP MASK is designed as an intensive overnight treatment rather than a daily lip balm, the formulation is quite different from typical drugstore lip products — and sometimes that difference doesn't work well for everyone's individual lip chemistry.

Your feedback about the product making your lips more dry is really valuable to us as we continue refining our lip care line. We'd love to connect with you personally to understand more about your experience and see how we can make this right for you. Please feel free to reach out to support@oneskin.co so we can help!

Thank you for giving OneSkin a try, Kerry. We truly appreciate your feedback and want to make sure you find a lip care solution that works well for you.

Hi Bethany! Thank you so much for your wonderful 4-star feedback about OS-01 LIP MASK! We're absolutely thrilled to hear that it feels so good on your lips and that you're loving that fancy feel of the metal applicator - that kind of positive experience with both the formula and the luxurious application really means the world to all of us at OneSkin!

We love that you're enjoying the special experience of using the metal applicator! Your observation about it feeling fancy and nice on your lips really shows how we designed every aspect of OS-01 LIP MASK to deliver that premium, spa-like treatment experience. It's so wonderful that you're getting that combination of effective lip care and that elevated feeling that makes each application feel like a special moment of self-care.

Your honest perspective about comparing it to your previous lip balm really helps us understand how our lip mask fits into your routine! We completely understand that everyone has different experiences with moisturizing products, and we appreciate you taking the time to share that it's definitely not worse while feeling so good on your lips. The fact that you're enjoying the application experience and how it feels shows that you're getting real value from the formula.

How exciting that you're discovering the luxurious feel of the metal applicator while building confidence in the OS-01 LIP MASK experience! We designed this treatment specifically to give you that elevated lip care routine with our science-backed formulation, and it sounds like you're enjoying that special application ritual.

We really appreciate your honest feedback about the container being tricky to open - that kind of detailed insight helps us understand the complete user experience! Stories like yours about loving how it feels on your lips and enjoying that fancy applicator experience are exactly why we're so passionate about what we do.

Thank you for taking the time to share such encouraging feedback about your OS-01 LIP MASK experience - your 4-star review truly means so much to us!