Hi Laura!

Thank you so much for taking the time to share your honest feedback about OS-01 LIP SHIELD SPF 15+ — we genuinely appreciate your loyalty to OneSkin with the OS-01 FACE, OS-01 BODY, and OS-01 EYE over the years, and we are truly sorry to hear that the lip product caused irritation and burning.

We completely understand how frustrating and uncomfortable it must be to experience that reaction, especially when you've had such positive experiences with our other products. Lip irritation, peeling, and burning is absolutely not the experience we want for anyone, and we are sorry this happened to you.

Lip skin can be particularly sensitive and reactive compared to other areas, and sometimes ingredients that work beautifully on the face or body don't agree with the delicate lip area — even for people who typically don't have sensitivities. While OS-01 LIP SHIELD SPF 15+ is formulated to be gentle, individual reactions can vary, and your experience is completely valid.

We completely respect your decision to cancel, and we want you to feel comfortable with every OneSkin product you use. It sounds like you've found a wonderful routine with our other products that works perfectly for your skin, and that's what matters most.

We'd love to connect with you personally about your experience and see if there's anything we can do to help. Please feel free to reach out to support@oneskin.co — we're here to assist with your order and any questions you might have.

Thank you for your continued loyalty to OneSkin, Laura, and for taking the time to share this important feedback with us!

Hi Jane! Thank you so much for your wonderful 4-star feedback about OS-01 LIP SHIELD SPF 15+! We're absolutely thrilled to hear that you're loving the beautiful light tint and experiencing such great lip protection - that kind of positive experience with both the color and the protective benefits really means the world to all of us at OneSkin!

We love that you're finding OS-01 LIP SHIELD delivers that perfect combination of beautiful tint and essential protection! Your experience with the light, gorgeous color while getting that reliable SPF coverage really shows how our carefully crafted formula is working to give you both the aesthetic appeal and the sun protection your lips need. It's so wonderful that you're getting that dual benefit of looking great and feeling confident about your lip health all in one product.

Your enthusiasm about both the beautiful tint and the protection really shows how OS-01 LIP SHIELD is fitting perfectly into your daily routine! We designed this formula specifically to give you that lovely enhancement while delivering science-backed protection, and it sounds like you're experiencing exactly the kind of effortless beauty and care we hoped for.

How exciting that you've found such a perfect match that delivers both that light, beautiful color and the lip protection you want! The fact that you're loving both aspects of the formula really demonstrates how our approach to combining aesthetics with skincare science is working to support your daily lip care needs.

Stories like yours about loving both the gorgeous shade and the protective benefits are exactly why we're so passionate about what we do! Your satisfaction with the complete OS-01 LIP SHIELD experience really shows the wonderful care you're giving your lips every day.

Thank you for taking the time to share such encouraging feedback about your OS-01 LIP SHIELD experience - your 4-star review truly means so much to us!